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Technical Help 

Recommended Browsers and Settings  

Microsoft Internet Explorer 4.0
WCPolicy.com is optimized for Microsoft Internet Explorer 4.0 and higher & Netscape Navigator 4.0 and higher. However, we have made sure users of IE 3.0 and higher and Netscape 3.0 and higher can also access and use the WC Policy site.

JavaScript Enabled
WCPolicy.com uses JavaScript to assist our users in successfully navigating our website.

Cookies Accepted
WCPolicy.com uses "cookies" or small packages of information stored on your computer, in order to save the information that you have entered during our service process. The cookie collects data such as time/date stamp and browser session ID.

Display Images Enabled
WCPolicy.com has attempted to minimize the use of graphics in order to speed up your navigating.

Browser Security Back to Top

WCPolicy.com uses a secure server and security protocol to safeguard the information you provide to us. Meadowbrook uses a secure server implementing the Secure Sockets Layer (SSL) protocol to interact with you when you provide personal information during our service processes. This state of the art technology encrypts your information so a third party cannot read the information while in transit.

WCPolicy.com handles your information securely. We limit personnel access to our servers and expect our personnel to adhere to high standards of ethics and integrity in performing their jobs and conducting the business and affairs of Meadowbrook. Information stored by WCPolicy.com is housed securely and there is no access to this information via the Internet from outside entities.

Known Browser Incompatibilities Back to Top

Internet Explorer 4.0+
When you begin a quote, or enter our secure server area, a security alert may display indicating that pages you are about to view are not secure. The alert also says that others could use information you send on the web.

A Microsoft Corporation Article, reference number Q179592, asserts that when viewing certain secure Web sites using IE browser version 4.0 or 4.01, the Secure Lock indicator may not be displayed on the Internet Explorer status bar. In this article, last reviewed January 20, 1998, Microsoft Corporation maintains, "Although the Secure Lock indicator no longer appears on the status bar, the connection is still secure." For additional information, please refer to the following Microsoft Internet address: http://support.microsoft.com/support/kb/articles/Q179/5/92.asp

America Online
If you are having trouble navigating the WCPolicy.com web site or completing a quote, you may have an outdated browser, or version of AOL. You may either upgrade your version of AOL, or, after you connect to the Internet through AOL, you may open up either Microsoft Internet Explorer 3.0 or higher, or Netscape Navigator 3.0 or higher, and use these to navigate the Dodson Group web site.

Web TV
WCPolicy.com is not designed for use in WebTV browsers.

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Error Messages Back to Top

1) WCPolicy.com web site is responding or returning
    information slowly

2) The server does not have a DNS entry
3) Error 404 - File Not Found
4) We are sorry, but your session has timed out or we are
    experiencing technical difficulties.

5) File contains no data
6) Host unavailable
7) Network connection was refused by the server or
    too many connections - try again later

1) WCPolicy.com web site is responding or returning
     information slowly

There are a number of reasons for slow response time on the Internet in general, and on WCPolicy.com's web site in particular. Certain times of the day, Internet usage becomes very heavy, which slows down everybody. The problem could also be with your computer. Below are several suggestions to speed up your surfing:

  • Access the WCPolicy.com web site during the morning, or later in the evening, when Internet traffic tends to be lighter.
  • Clear the cache of your browser. The option to clear your cache usually resides in the Internet Options or Preferences tab of your pull down menu.
  • Close other applications that you are using in order to free up memory for your browser to use.

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2) The server does not have a DNS entry
There could be several reasons for this error:

  • The address you entered contains an error - either yours or your source's. Double check the address you entered. Make sure that you capitalized the letters that should be capitalized and spelled everything correctly.
  • WCPolicy.com's web site and/or server you are trying to access is busy. If this is the case, try accessing the site again. Many times you can get through on the second try even if it is immediately after the first try.
  • WCPolicy.com's web site and/or server you were trying to open is down. Try again in a little while.

If you continue to experience DNS errors, please contact your Internet Service Provider to request that they update their locally cached DNS files. This will allow you to access our web site once again.

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3) Error 404 - File Not Found
Error 404, the file not found error, means that our server was unable to find the file or program corresponding to the document you asked for.

The file not found error can happen for several reasons:

  • A typo - if the URL was specified incorrectly, then our
    server will be looking for a file of the wrong name.
  • A missing file - it's possible that the file has been
    removed, renamed, or is otherwise temporarily or permanently unavailable.

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4) We are sorry, but your session has timed out or we
     are experiencing technical difficulties.

Either you have been idle for 45 minutes or the WCPolicy.com web server has been reset. You can continue to your last successfully completed transaction by following the link on 
the page.

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5) File contains no data
When you get this error, it means that you've accessed the WCPolicy.com web site, but the file you requested is empty. There's a possibility that our site administrator is updating 
the site, in which case you can try to access the document
again later.

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6) Host unavailable
This error usually occurs when the host server is down. You can try to access the site again by clicking the Reload button.

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7) Network connection was refused by the server or 
     too many connections - try again later

These errors usually indicate that our server is too busy to handle more traffic. You can try the site again by clicking the Reload button, or wait until a later time.

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